At ABCeeds, we respect your privacy and take care in handling the personal information you share with us. This Privacy Policy explains what information we collect, how we use it and when it may be shared with service providers.
ABCeeds is an Australian family-run seed business based on the Far North Coast of New South Wales. Our website is www.abceeds.com.au.
Information We Collect
When you browse our website, place an order, create an account or contact us, we may collect:
- Contact Information: Your name, email address, telephone number and billing or delivery address.
- Order Information: Products purchased, order history, delivery details and payment transaction information.
- Customer Accounts: Account details and information needed to manage access to your account.
- Enquiries: Information you provide through contact forms, email or wholesale enquiries.
- Website Information: Technical information such as IP addresses, browser details, cookies and website activity collected through our website and its services.
You can place a retail order without creating a customer account. Account creation is optional.
How We Use Your Information
We use personal information to operate ABCeeds and provide our products and services, including to:
- Process, prepare and dispatch retail and wholesale seed orders.
- Manage payments, invoices, refunds and customer accounts.
- Communicate about orders, deliveries and customer enquiries.
- Provide requested seed availability notifications.
- Maintain website functionality, performance and security.
- Understand website usage and improve our online shop.
- Maintain business records and meet applicable legal and taxation requirements.
Online Payments
Our online shop uses WooCommerce to manage orders and customer information.
We offer payments through PayPal and Stripe. These providers process payment information in accordance with their own privacy and security practices.
ABCeeds receives information needed to confirm and manage transactions, such as payment status, transaction references and order details. Payment providers may collect additional information to process payments and prevent fraud.
For manually invoiced orders, including wholesale orders, we may retain payment and invoice records for business and accounting purposes.
You can read more about these providers at PayPal’s Privacy Statement and Stripe’s Privacy Policy.
Shipping and Delivery
We use customer delivery information to prepare and send orders. Necessary details, such as recipient names, addresses and relevant contact information, may be shared with Australia Post or other delivery and freight providers.
These providers use the information to arrange and manage delivery services.
Customer Accounts and Order Records
Customers may create an account during checkout or through our My Account page. Accounts allow customers to manage their details and access available order information.
We retain order and account records where reasonably necessary for customer service, business administration, accounting, legal compliance and other legitimate purposes.
Customers may contact us to request access to, correction of or deletion of personal information, subject to applicable legal and record-keeping requirements.
Contact Forms and Enquiries
When you contact ABCeeds through our website forms or email, we use the information you provide to respond to your enquiry and assist with orders, products or wholesale arrangements.
Our website uses services including WPForms and website email delivery tools to support these communications.
Stock Availability Notifications
If you request a notification when a seed product returns to stock, we use your email address to provide that notification.
Requesting a stock notification does not automatically mean you have subscribed to general marketing emails.
Cookies and Website Analytics
Our website uses cookies and similar technologies to support shopping carts, checkout, customer accounts, website security and other essential functions.
We also use website analytics services, including Google Analytics for WooCommerce, to help us understand how visitors use our website and improve our products and services.
Analytics and other third-party services may collect information such as pages visited, device and browser information, approximate location derived from technical data and interactions with our website.
Additional analytics technologies may be used where enabled on our website.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout or account functionality.
Website Security and Spam Protection
We use website security and spam prevention services, which may include Google reCAPTCHA and Akismet, to help protect our website and its forms from automated activity, fraudulent registrations and unwanted messages.
These services may process technical information, including IP addresses and browser information, as part of their security functions.
Comments and Embedded Content
If comments are enabled on our website and you leave a comment, we may collect the information submitted in the comment form and technical information used for spam detection.
Some pages may contain embedded content from other websites, such as videos. These third-party websites may collect information or use cookies according to their own privacy policies.
Sharing Information with Service Providers
We share personal information where reasonably necessary to operate our business and website. Depending on the service involved, recipients may include:
- Payment processors such as PayPal and Stripe.
- Delivery and freight providers, including Australia Post.
- Website hosting, maintenance, security and backup providers.
- Website analytics and communication service providers.
- Accounting and professional service providers where required.
We do not share customer information with unrelated third parties for their independent marketing purposes without an appropriate basis to do so.
Overseas Processing and Storage
Some third-party services used by our website may process or store information outside Australia. This may include international payment, analytics, hosting or other technology providers.
Where applicable, information is handled according to the relevant provider’s privacy practices and our legal obligations.
Data Storage and Retention
We retain personal information for as long as reasonably necessary for order fulfilment, customer service, business administration, taxation, legal compliance and related purposes.
Order information may be retained in WooCommerce, business records and website backups. Some information may also be retained by third-party service providers under their own policies and legal obligations.
Access, Correction and Privacy Concerns
If you would like to request access to or correction of personal information held by ABCeeds, or have concerns about how your information has been handled, please contact us.
We will consider requests and complaints in accordance with applicable privacy and record-keeping requirements.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business operations, service providers or applicable requirements. The current version will be published on this page.
Contact ABCeeds
If you have questions about this Privacy Policy or the handling of your personal information, please contact us through the contact information provided on our website.