At ABCeeds, we take care in harvesting, preparing and packing our seeds. We want you to be happy with your purchase and are here to help if something isn’t right with your order.
Problems with Your Order
If your order arrives damaged, contains an incorrect item, is missing an item or you have concerns about the seeds supplied, please contact us as soon as possible so we can investigate and assist.
- Contact Us: Please email ABCeeds with your order number and a brief description of the issue.
- Photographs: Where possible, include photographs of the seeds and packaging to help us assess the problem.
- Resolution: Depending on the circumstances and your rights under Australian Consumer Law, we may arrange a replacement, refund or another appropriate remedy.
Change-of-Mind Returns
As seeds are natural products that can be affected by storage and handling conditions, we do not generally accept returns for change of mind, incorrect selection or unwanted purchases.
This does not affect your rights if a product is faulty, incorrectly described or otherwise fails to meet applicable consumer guarantees.
Seed Germination and Viability
Germination results can vary according to the species, seed condition, storage, sowing methods and growing environment. Different varieties may require specific treatments or conditions for successful germination.
We take care in supplying quality seeds and encourage customers to follow the sowing instructions provided. If you have concerns about the quality or viability of seeds received, please contact us so we can review the circumstances.
Returns and Return Postage
- Before Returning: Please contact us before posting seeds back so we can discuss the issue and advise whether a return is necessary.
- Change-of-Mind Returns: Where we agree to accept a discretionary return, the customer may be responsible for return postage.
- Faulty or Incorrect Goods: Where Australian Consumer Law requires us to provide a remedy, we will meet our obligations, including applicable reasonable return postage costs.
- Packaging: If a return is required, please package the seeds securely to prevent damage during transit.
Refunds
Once a refund has been approved, we will arrange payment using an appropriate refund method, generally the original payment method where available.
Refund processing times may vary depending on your bank or payment provider. If you have not received an approved refund within the expected timeframe, please contact us.
Where required by Australian Consumer Law, refunds will include applicable original delivery charges and taxes.
Wholesale and International Orders
Wholesale and international orders may involve additional arrangements, including bulk quantities, freight, documentation and destination-specific import requirements.
If there is a problem with a wholesale or international order, please contact us so we can review the circumstances and any applicable legal obligations.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law where that law applies. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.
Need Help?
If you have any questions about your order, refunds or returns, please contact ABCeeds. We are happy to discuss your concerns and help find an appropriate resolution.